Customer statements

Produce a customer statement for a date range or as-of date showing opening balance, invoices, credits, payments, refunds, write-offs, and ending balance.

Plans: Core and above
Availability: Rolling out in prelaunch
For: Owners, Bookkeepers
In KontoCore: Sales → Customers → (customer) → Statement

What this does

A statement lists activity for one customer: opening balance, invoices, credit memos, payments, deposits applied, refunds, write-offs, and the ending balance.

The ending balance should agree with that customer’s accounts receivable balance for the same cutoff. A statement is a report — it never posts anything.

How to

Create a statement

1Open the customer and choose Statement.
2Pick a date range (activity) or an as-of date (balance forward).
3Review; open any line to drill through to its source where supported.
4Print or Save as PDF from the print view, or download it.

Checking it ties out

Compare the ending balance to the customer’s balance on A/R aging for the same date.
A difference usually means a back-dated transaction or an unmatched bank line.

Corrections, voids, and reversals

Fix underlying transactions; statements regenerate from current data.

Audit trail

Statements are generated on demand from posted records.

Availability and provider notes

Built – unverified: this workflow exists in the prelaunch product but has not yet completed human certification. Review results before relying on them.
Sending statements by email requires a configured email service; otherwise download and send them yourself.

Permissions

Anyone with sales or report access can view and print.

What happens in your books

No accounting effect.

Common mistakes

Sending a statement before recent payments are recorded.

Troubleshooting

Ending balance differs from aging

Check the cutoff date and look for transactions dated after it.

CustomersCreate and manage customers, contact details, billing terms, tax status, and balances.Customer payments and depositsReceive customer payments against one or more invoices, handle partial and over-payments, group them into bank deposits, and match deposits to bank lines.Customer refundsPay money back to a customer from available credit, an overpayment, or an unused deposit, choosing the paying account and method — never as an expense.Writing off uncollectible invoices (bad debt)Write off all or part of an open invoice to a bad-debt or write-off account, keeping the invoice and its history, with reversal if the customer later pays.ReportsWhat the profit and loss, balance sheet, cash flow, and aging reports tell you — and how to drill into source records.

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Last reviewed October 6, 2026